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Shipping, Returns

 

Return/Exchange Policy

We take pride in the quality of our merchandise. All of our items are handmade so there may be variants but these are not considered defects or damages and therefore do not meet the requirement for return or exchange. Nonetheless, if there is a problem with your purchase, please refer to our policies below:

  • General merchandise items may be returned in their original packaging within 3 days of receipt with approval for exchange or store credit
  • Customer must inform us immediately about this claim through email or phone. No merchandise may be returned or exchanged without our prior approval
  • Returned items can be exchanged or returned for store credit. No refund will be issued
  • A 15% restocking fee will be charged for returned items
  • For damaged merchandise due to shipping, the customer can file a claim with the shipping company
  • Shipping cost is paid for by the customer and is nonrefundable
  • All custom orders are final once paid for; no returns, exchanges or refunds will be issued

 

Online Purchase Policy

We accept all major credit cards.

Please observe the following when placing your order:

  • Extra shipping costs may apply due to your location and to oversized merchandise. You will be notified by email if this affects your order
  • Shipping cost will apply only to the Continental United States. Please call us for shipping cost before ordering if you live outside of this area
  • For day beds, specify color and accessories by selecting it from the website
  • For lamps and lanterns, specify the colors and any extra accessories
  • Sconces and wall lighting do not include electrical kit. This may be purchased separately
  • For tea glasses, sets may come in assorted colors
  • Shipping costs are paid for by the customer. We look for the least expensive rate and all shipments are insured. Shipping rate is generally based on the item weight, volume and destination
  • We will adjust international shipping cost manually for each purchase

If you have any questions about our policies, please contact us before finalizing your order.

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Badia Design Inc.
5420 Vineland Avenue, North Hollywood, CA 91601 
Tel: (818) 762-0130  •  Fax: (818) 762-0171  •  Email: info@badiadesign.com
Please visit us online at: www.badiadesign.com | www.badiadesign.net 

Hours: Mon-Sat from 10:00 am to 6:00 pm
Payment Methods: Visa, Master Card, American Express, Discover, Debit, Check, Cash, Paypal